(between 8 a.m. and 5 p.m. Central time zone)
Shipping Information:Amberplex uses USPS Priority Mail, UPS, or FedEx depending on which seems more appropriate for your location. All orders will have delivery confirmation information or tracking numbers emailed to you after your item is shipped. Items are normally shipped out within one business day after your order. We accept payment from PayPal or credit/debit cards through PayPal only. If you don’t have a PayPal account don’t worry, it is still easy to check out with your Visa or MasterCard through PayPal.
Refund, Returns and Cancellation Policies:Our goal and priority is 100% customer satisfaction! Purchases may be returned within 10 business days of the date you received the order (determined by the delivery date), unused, unwashed, in original condition and packaging, for a complete refund (
excluding shipping charges). To return an item, email us within 7 business days of receipt of your order at returns@amberplex.com and we will send you an RMA number (Return Merchandise Authorization). Please return the item(s) to:
AMBERPLEX
2808 LAFAYETTE DRIVE
THOMPSONS STATION, TN 37179This address will also be in the email with the RMA number. Any item wished to be returned after 10 business days will be exchanged for store credit only.
No returns, exchanges or store credit will be given after 30 days from the delivery date.Sales Tax:Since we are based in the Nashville, TN area, we must charge sales tax on all items sold or delivered to Tennessee at the rate of 9.25%. Items delivered outside Tennessee will not be charged sales tax.
If you have any questions or concerns, please contact us at
contact@amberplex.com or call us toll-free at (800) 564-2160.